EisenVault Tech Support FAQs

What is the backup and restoration process of EisenVault?

For Cloud Instance: Every day at a scheduled time (usually around midnight), a scheduled backup job is run on all our servers This creates a backup of all database tables and stores them on AWS S3 buckets. Restoring the database can take from 5 mins to 3-4 hours depending on the size of the database. […]

EisenVault Tech Support FAQs

How do I search for documents in EisenVault?

EisenVault allows you to use multiple criteria for effective searching and saving your time. You may search for people, department or a document by using the search panel available on the top right of your screen. The search gives you all the relevant results based on the keyword being searched. You have the option of […]

EisenVault Tech Support FAQs

Keep data secure and remove access from employees who leave the company.

Delete a user from your EisenVault DMS. This page is for EisenVault administrators who manage user accounts for a company, school, or other group, or for Cloud Identity administrators. When a user leaves your organization, you can delete their account. As an administrator, you can transfer files and data owned by the user. Files that […]

EisenVault Tech Support FAQs

Downloading and Installing EisenSync.

EisenVault Sync synchronizes your documents, between your EisenVault DMS and your local PC. Click the link below to download EV Sync – 64 bit for windows. EisenVault Sync 1.3.4 – 64 bit Click the link below to download EV Sync -32 bit for Windows. EisenVault Sync 1.3.4 – 32 bit Click the link below to […]

EisenVault Tech Support FAQs

How to upload a new version of Document?

  Go to the file for which you want to upload new version>Click on “More”>Upload New Version>Select the file from your system and also the version of the new file>Upload File(s).    

EisenVault Tech Support FAQs

What is meant by OCR?

OCR is short for Optical Character Recognition. Or in simple words, it is a technology that enables you to convert different types of documents, such as scanned paper documents, or PDF files into searchable data.

EisenVault Tech Support FAQs

How to share your document through a URL-link to DMS user and non-DMS user.

You can easily share a file – even with people who don’t have an EisenVault account. Clicking the Share action generates a URL that you can send by email or publish using social networking websites. People with access to the URL can view the file. Those with an EisenVault account have the option of logging […]

EisenVault Tech Support FAQs

What is the function of toolbar at the top?

The EisenVault toolbar is designed to help you to navigate EisenVault and to quickly find content, people or departments. It’s always available at the top of the page after successful login. Home – Opens your user dashboard. Department –Opens recent visited departments. Tasks – Opens the My Tasks page where you can manage your tasks or view workflows […]